How We Can Help
Whether you are looking for inbound or outbound call center services, or both, MAC-Connect offers a variety of customized voice service solutions providing best-in-class person to person interactions. We work with you to tailor a customized solution as full spectrum-or overflow call volume support. Our dedicated team has:
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experience with multiple CRM, EMR platforms
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HIPAA compliant training to handle sensitive information
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handles multiple customized phone scripts for different locations, departments
The multi-touch point approach increases response rates and sales purchases. For a fraction of the cost, call center services bring attention to your postal piece digital efforts and drives traffic to your web site. MAC-Connect will work with you to get the most effective strategy on your goals.
Why a Call center
Flexible:
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Only select service(s) you need without huge investment expenses
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Can change, add or remove services at any time based on your current needs
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Free up time for staff to focus on other tasks at hand
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MAC-Connect hires, trains and manages staff to provide coverage across the board so you do not pay for any downtime. Knowledgeable with multiple CRM/ERM systems
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Experts in multiple industries and telemarketing best practices and regulations
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Receive weekly details about your call volume, type of calls which assists you to transform your processes and patient relationships
Boost Productivity/Reduce Staffing Cost:
Data Reporting: